Last updated March 2022
Your privacy is important to AIDizital UK Ltd. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies whether you use our services, whether technical support, consulting services or any other services (the “Services”) or use our website www.aidizital.com (the “Website”).
Our Website may contain links to third-party websites that are not covered by the policy. We, therefore, ask you to review the privacy statements of other websites and applications to understand their information practices.
If you have any comments on this policy, please email them to info@aidizital.com
This policy contains the following information (you can access a specific section of this policy by clicking below):
Our company name is AIDizital UK Ltd. Our registered address is Regus, 268 Bath Road, Slough, London, SL1 4DX. If you wish to speak to someone about the policy, please contact us at info@aidizital.com
We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. We comply with General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018. If any of these laws are replaced or superseded, we will also comply with that.
Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect data about you that is not personal, i.e. it is public information. This includes information that is taken from publicly available websites or social media sites. This is not personal data and is not held in accordance with this policy.
We may collect, use, store and transfer different kinds of personal data about you when you use our Website or use our Services. Whenever we collect personal data about you, we must have a legal ground to do so.
When you use our Website for sales or pre-sales inquiries, or when you create an account with us, we will ask you to provide your email address and name. It is your decision whether to provide your full name.
If you contact a member of our team to discuss customer service matters, we will use your name and email address when we interact with you. The legal basis we have for this is to provide you with assistance regarding customer service matters.
We will then use your name and email address to send you information about your account (including changes to this policy or security information) or to discuss our Services. Our legal basis for using your name and email address in this way is to provide you with relevant information relating to the security of your online account, and also to ensure you have up-to-date information on how we handle your personal data.
We may ask you whether you want to opt-in to our marketing information, including newsletters. If you say yes to this, we will use your email address to provide you with marketing information about our products and services. Our legal basis for this is that you have provided your consent. You can withdraw your consent at any time by contacting us at info@aidizital.com
We may collect information when you access our Website, such as your IP address, the device type you have used, your preferred language, and how you interact with our Website. We may use this information to determine how users interact with our Website, in order that we can improve our Website and our Services. Our legal basis for using this information is a legitimate interest to improve your experience of our Website and the Services provided to you.
We store all your personal data on our servers within the United Kingdom.
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and to receive our services and deal with payment. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA.
This means that sometimes we may need to use legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see the European Commission: EU-US Privacy Shield.
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
If there is an incident where we become aware that there has been a data breach, we will let you know without undue delay. We will then take all necessary steps, including informing the Information Commissioner’s Office in the UK, to limit the extent of the breach and prevent a further reoccurrence.
We will still be responsible for the protection of your personal data, even where we have transferred it outside the EEA.
We will keep your personal data for a maximum of 7 years after our relationship with you ends in order to comply with legal and regulatory requirements. We will delete your personal data sooner if possible.
If you have created an account on our Website, and you do not log in for 18 consecutive months, we will delete your personal data. We will retain records of that deletion for 90 days.
If you subscribe to a newsletter, we will keep your data for as long as you are subscribed. If you unsubscribe from a newsletter, we will retain records of that deletion for 30 days.
We regularly review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
We may disclose your information in the following cases:
We may contract with third parties to supply services to you on our behalf. These include:
These third parties are known as sub-processors. Where we share your personal data with those sub-processors, they will be bound by confidentiality obligations. We do this to ensure your personal data is kept safe and secure.
When you provide us with personal data, you have certain legal rights, and these include:
This privacy policy only relates to our Website and our Services. We might have links on our Website to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
We can update this policy from time to time as laws change or as our Services or Websites change. If we make material changes to the policy, and we need your consent to those changes, we will contact you by email to do so.